National Accounts Team Lead - WalMart & Sam's Club

Bentonville, AR, USA Req #686
Tuesday, November 10, 2020
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Department:  Grocery Sales Division

Reports To:  Vice President, Sales GSD

Travel Required: up to 25%


Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!


Position Overview

Community Coffee is looking for a Team Leader who has excellent business and leadership skills to deliver profitable
customer plans and market share growth. This individual will manage a sales team that develops collaborative and
productive working relationships with Walmart & Sam’s. In addition to customer and team management responsibilities,
this role will also collaborate with internal stakeholders from sales operations, finance, supply/customer service,
category management, customer marketing.

Function Related Activities/Key Responsibilities

  • Directs the development and retention of all GSD National accounts through a sales team.
  • Responsible for building, developing, and retaining talent necessary to drive a high-performance team, along with ensuring succession planning is in place.
  • Oversees the activities of the GSD National Accounts team, including but not limited to, maintaining relationships that grow our business, achieving established performance scorecards, handling customer issues, developing sales within accounts, analyzing and controlling department expenditures, preparing sales reports, implementing process improvements, participating in trade shows, etc.
  • Effectively leverage internal resources (e.g. finance, marketing, technology, sales network) to maximize opportunities with key strategic customers. 
  • Ensures demand planning forecast and purchase orders are accurate and submitted in a timely manner
  • Creates measures of success for sales team and ensures profitability and sustainability of accounts.
  • Ensures adherence to all key customer contracts.
  • Works with the product development, marketing and/or sales group to align with the company’s growth strategy.
  • Explores and evaluates business development opportunities and facilitates expansion of existing and new business opportunities for the company.
  • Manages multiple projects involving cross-functional teams with competing priorities, developing and monitoring project schedules and timelines to identify and meet critical milestones
  • Provide information on market trends, the organization’s competitive position, customer programs, etc. in order to determine program and service strategies for the customers.
  • Assists with the development of the company 5-year strategic plan, the annual operating plan and all major promotion and new item introductions
  • Partners with VP Sales GSD to develop long-term strategic sales plan.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • May be requested to perform different or additional duties as assigned


Position Requirements

  • Bachelor’s degree (B.A.) from four-year college or university and 7 years of successful CPG sales experience in the retail/grocery industry, specifically with national or regional, large revenue accounts required; will consider equivalent combination of education and experience
  • 3 years of major account sales management experience; Walmart/Sam’s experience strongly preferred
  • Experience leveraging data to retail analytic application and management capabilities, i.e. syndicated data (Nielsen and/or IRI), customer specific data
  • Customer /Trade Marketing experience and Category Management experience
  • Demonstrated ability to prepare and conduct executive business reviews and presentations
  • Strong Microsoft Office (PowerPoint, Excel and Word) capabilities


What We’re Looking For

  • Must be a strategic and collaborative leader with the ability to set clear priorities and pathway to success


Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

  • Frequently required to sit
  • Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
  • Occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
  • Office Environment: Most of the duties of this position will be perform inside an office environment.  The noise level in the work environment is usually quiet
  • Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.



Our Values



Our People           We are a high performance company with emphasis on teamwork and employee care

Our Integrity        We have the courage to always do what is right

Our Customers  We have a personal commitment to provide exceptional products, services, and solutions

Our Safety            We champion safe behaviors for ourselves, our fellow employees, and our community

Our Brand            Everything we do has to be as good as our coffee

We offer a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance. Community Coffee and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. 

Other details

  • Job Family Sales
  • Job Function Grocery Sales
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 50
  • Bentonville, AR, USA