Client Services Manager (Transportation) - Remote

Remote, OR 97458, USA Req #513
Friday, February 12, 2021
Customer Service Manager _ Remote
Job Summary:
Customer Service Manager is to lead customer service department. Provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.
• Experience working in a customer service position.
• Excellent knowledge of the latest industry trends and techniques.
• Excellent communicator (written and verbal).
• Strong leadership and interpersonal skills.
• Bachelor’s degree in Business Administration or relevant field.
• A minimum of 5 years’ proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Other details

  • Pay Type Salary
  • Min Hiring Rate $80,000.00
  • Max Hiring Rate $90,000.00
  • Travel Required Yes
  • Remote, OR 97458, USA