Client Coordinator (Drug and Alcohol)

Lebanon, IN 46052, USA Req #565
Wednesday, April 28, 2021
Job Title:  Client Coordinator
Department: Lebanon
Reports to:  Manager of Operations
FLSA Status:  Non-Exempt

Position Summary: Provides administrative support for the Lebanon operations to include running randoms, answering phones, e-mailing, client coordination and other administrative duties. Handles testing & collection needs for walk-in donors.

Responsibilities/Job Duties:

Average % of time split among daily duties

Client communications – answering phone calls and emails and directing to the appropriate parties. Responding to client requests and updating clients with changes and additional information for their testing programs and onsite testing needs. Internal communications via phone and email.

Answering the door for walk-in collections and deliveries. Performing walk-in drug and alcohol screens as needed and sharing the load with other office staff. Daily paperwork checking and processing as onsite teams return from runs.

Managing client data and tracking onsite testing needs as well as other drug testing program requirements and updates. Work with the client to assist with DISA Works training and questions. Entering orders for onsite visits in DISA Works. Maintaining additional client data for those clients not integrated into DISA Works or for needs outside of what DISA works can handle (onsite random selections and draws).

Assist other client coordinators to spread the workload of various clients as some clients are busier at different times of the year. Cross-training of processes and procedures for each client type can happen when there is down time. 

Essential functions and responsibilities:
Walk-In Collections
• Perform urine and alcohol collections that come into the office
• Take picture of all donors testing for CCS or reciprocal program if necessary
• Verify donor ID prior to performing urine collection
• Verify reason for test (PE, PA, AN, R, RS, RTD, or FU)
• Perform urine drug screen collections per program requirements for pre-employment, random, annual, reasonable suspicion, post-accident, return-to-duty and follow-up drug testing
• Provide detailed instructions to donor during collection process
• Verify validity of specimen prior to accepting specimen and sending to lab for testing
• Complete chain of custody form during the collection process. 
• Knows when and how to perform an observed collection 
• Contacts MRO Assistant for assistance in problem collections as needed

Administrative Support
• Set up and run random reports for various clients
• Responds to emails from clients and/or Scheduling Manager, coordinates with clients, updates employee lists, run random, email to clients, finalizes collection all collection details in advance & prepares all necessary paperwork
• Closing out randoms
• Greet and help customers at the front window
• Fulfill collection kit orders
• Answers phone
• Checks in paperwork and e-mails any refusals or positive alcohols to MRO team
• Gets daily courier package ready, copies logs, updates spreadsheets, faxes any collection-only logs
• Drives student specimens to lab-partner in Lebanon
• Updates client roster adds and deletes, updates database, and file paper copies 
• Prepares specimens to ship to lab at the end of each day
• Performs end-of-day cleaning in collection area and office 

Urine Drug Screen Collections (DOT)
• Complete DOT urine collection training and become certified as a DOT collector
• Complete all drug screens in accordance with 49 CFR part 40 urine collection guidelines

Breath Alcohol Collections (Non-DOT)
• Perform non-DOT breath alcohol tests as required 
• Forward documentation on non-negative breath alcohol test results to MRO Department

Breath Alcohol Collections (DOT)
• Complete DOT Training to be certified as a BAT (Breath Alcohol Technician)
• Complete all breath alcohol testing in accordance with 49 CFR Part 40 guidelines
• Forward documentation on non-negative breath alcohol test results to MRO Department
• Maintain calibrations for breath alcohol instruments

Oral Swabbing
• Certified with oral swabbing
• Perform oral swabs on donors when required
• Additional duties as required

• Some assistance may be required for mobile onsite collections in the field
• This travel is typically local and not regular, usually within 2 hours of the office

Education required:
• High school diploma; some college or certification in the medical field preferred
• Previous experience utilizing customer service skills
• Prior experience in the drug testing industry preferred

Preferred Education:
Associate or Bachelor’s degree

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  Employee must occasionally lift up to twenty - five (25) pounds.  Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is moderate


Other details

  • Pay Type Hourly
  • Max Hiring Rate $14.00
  • Travel Required Yes
  • Travel % 5
  • Lebanon, IN 46052, USA