Job Search
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #5903Friday, April 19, 2024Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a ...Read more about Onsite Social Media ModeratorsMore
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WATERLOO | Urdu Operations Supervisor Position Summary: This position requires the applicant to be fluent in the Urdu language This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This positi ...Read more about WATERLOO | Urdu Operations SupervisorMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6043Thursday, April 18, 2024Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a ...Read more about On-site French Bilingual Content Moderators / ReviewersMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6227Wednesday, April 17, 2024Position Summary: The Customer Service Representative 1 supports one of the world’s leading companies in the construction & heavy equipment industry. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct business unit or department. You will conduct outbound calls in support of promotions and special campaigns. Throughout all activities, you will use case management systems and tools to document contacts a ...Read more about Work From Home Customer Service RoleMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6221Tuesday, April 16, 2024Are you passionate with recruiting activities? Apply today and let’s join our Talent Acquisition team today! Why you should join us? Competitive remuneration package (Base salary + generous annual bonus program + annual increment) RM3000 flexi benefit per annum (optical, dental, IT gadget and also flight ticket when you travel!!) Convenient working location (5 minutes walk from Ampang Park LRT station) Employee engagement, recognition and appreciation program Annual Leave / Sick Leave / Hospi ...Read more about Malaysia | Talent Acquisition Specialist (English & Mandarin Speaking)More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6170Tuesday, April 16, 2024Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area of ...Read more about Alabang | Trainer | Travel AccountMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6218Monday, April 15, 2024Are you passionate about social media? We are hiring for Content Moderator (Mandarin Speaking) to join the team to provide a better experience to millions of internet users. Join us today! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Exc ...Read more about Malaysia | Content Moderator (Mandarin) | BPO - Content ModerationMore
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Suite 27-11, Level 27, GTower, Majorel Malaysia Sdn Bhd (1281653-W, 199, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6196Tuesday, April 9, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer E ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: IT/Advertising ProjectMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #6190Monday, April 8, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ...Read more about Call Center Operations SupervisorMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6149Thursday, April 4, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6061Thursday, April 4, 2024Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained. Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not adhe ...Read more about Clark | Real Time Analyst for Project DiamondMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6164Wednesday, April 3, 2024We are hiring Customer Service Representative (English & Malay) to join the team supporting our client who is one of the World’s Leading Travel Companies. Apply today and let’s join #MajorelOneTeam Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from ...Read more about Malaysia | Customer Service Representative (English & Malay) | BPO - Call Center: Hospitality/Travel ProjectMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6151Monday, April 1, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. presales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Alabang | Operations Supervisor | E-Commerce AccountMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975Sunday, March 31, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today! Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel ProjectMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976Sunday, March 31, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: E-commerce ProjectMore
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Suite 27-11, Level 27, GTower, Majorel Malaysia Sdn Bhd (1281653-W, 199, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6145Friday, March 29, 2024Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs. Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Coaches ...Read more about Malaysia | Moderation Project | Training and Quality Manager (TQM) - BPOMore
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Provisional Operations (Level I) Manager Company Summary: We design, build, and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-ba ...Read more about TEMPE - Provisional Operations (Level I) ManagerMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #6118Thursday, March 21, 2024We are hiring Operations Supervisor/Team Lead (English & Mandarin Speaking) with BPO/Call Center experience to join our team. Apply today and join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk from Ampang Park LRT station). Excellent growth and advan ...Read more about Malaysia | Operations Supervisor (English & Malay Speaking) | BPO - Content ModerationMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6057Thursday, March 21, 2024Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Teleperformance Clark | Quality (Sales) Coach - Digital App Store AccountMore
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Jln Tun Razak, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6016Tuesday, February 27, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer En ...Read more about Malaysia | MS Advertising #11673 | Operations Supervisor (English & Japanese) 01/04/2024More
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Suite 27-11, Level 27, GTower, Majorel Malaysia Sdn Bhd (1281653-W, 199, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ● Req #6000Tuesday, February 27, 2024Operations - Customer Service Representative III (CSR III) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise i ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: IT ProjectMore
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WATERLOO | Operations (Level I) Manager Company Summary: We design, build, and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-bac ...Read more about WATERLOO | Operations ManagerMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5942Monday, February 5, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term ...Read more about Clark | Workforce Scheduling AnalystMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5868Wednesday, January 17, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFMMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5807Wednesday, January 3, 2024Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data from ...Read more about Alabang | Analyst: WFM Reporting IMore