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Customer Service - Customer Service Representative

3319 Anvil Pl, Raleigh, NC 27603, USA ● 763 Corporate Cir, New Cumberland, PA 17070, USA Req #132
Thursday, January 21, 2021
TOGETHER, WE SAVE LIVES

OVERVIEW


Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives

RESPONSIBILITIES

  • Maintain relationships and favorable contacts with assigned accounts.

  • Meet all assigned responsibilities and goals.

  • Participate in cross-functional teams and team projects.

  • Perform other duties as assigned by the Supervisor of Customer Care.

  • Owns the customer experience throughout the entire lifecycle of the relationship

QUALIFICATIONS

  • Minimum of one (1) year of Customer Service experience required

  • High School Diploma or General Education Degree (GED)

  • Basic understanding of telephony concepts, practices, and procedures.

  • Ability to coordinate with various levels of management within different functional areas.

  • Experience with MS Office Suite.

  • Excellent verbal and written communication skills.

  • Ability to work within a team environment.


IND456 
The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.

Other details

  • Pay Type Hourly
  • Travel Required No
  • Travel % 0
  • Telecommute % 100
  • 3319 Anvil Pl, Raleigh, NC 27603, USA
  • 763 Corporate Cir, New Cumberland, PA 17070, USA