Help Desk Representative (NEW)
Ensure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for all company standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of the users in a professional, customer oriented manner.
Provide excellent customer service at all times
Clearly communicate technical solutions in a user-friendly, professional manner
Login daily to a helpdesk phone queue to support remote users
Diagnose and resolve end-user PC hardware/software problems, network or local printer problems, email, internet or local area network access problems
Resolve User ID and password issues in a quick and efficient manner
Provide level one and level two support for company hardware and desktop software standards
Provide support for phone messaging systems, voicemail, fax and mobile phones
Participate in emergency support after hours support on call rotation
Provide support for company standard video conference equipment
Work with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applications
Work on special projects and performs other duties as required
Six (6) months to three (3) years experience in a help desk role
Six (6) months to three (3) years PC hardware, software and peripheral implementation and support experience
Bachelor’s degree in Computer Science, Business Administration or related fields preferred
Experience and technology certifications may be substituted for education
A+ Certification, Network +, Security+, MCSE, etc.
Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenance
Experience with data, wireless and voice networks
Experience supporting mobile phones and other mobile devices and related applications
Excellent client relations, verbal, written and interpersonal skills
Skilled in Microsoft:
Ability to identify priorities, and manage multiples tasks at one time
Experience with supporting VOIP phones
Skilled in supporting citrix receiver/workspace issues
Proficient with team viewer, Managed Engine Desktop Central and ServiceDesk.
Experience with troubleshooting windows printing issues.
Ability to work from home, when needed, via employee provided home internet.
For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.
All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
- Pay Type Salary
- Jacksonville, FL, USA