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Help Desk Representative (NEW)

Jacksonville, FL, USA Req #100
Monday, November 16, 2020


Ensure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for all company standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of the users in a professional, customer oriented manner.


  • Provide excellent customer service at all times

  • Clearly communicate technical solutions in a user-friendly, professional manner

  • Login daily to a helpdesk phone queue to support remote users

  • Diagnose and resolve end-user PC hardware/software problems, network or local printer problems, email, internet or local area network access problems

  • Resolve User ID and password issues in a quick and efficient manner

  • Provide level one and level two support for company hardware and desktop software standards

  • Provide support for phone messaging systems, voicemail, fax and mobile phones

  • Participate in emergency support after hours support on call rotation

  • Provide support for company standard video conference equipment

  • Work with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applications

  • Work on special projects and performs other duties as required


  • Six (6) months to three (3) years experience in a help desk role

  • Six (6) months to three (3) years PC hardware, software and peripheral implementation and support experience

  • Bachelor’s degree in Computer Science, Business Administration or related fields preferred

  • Experience and technology certifications may be substituted for education

  • A+ Certification, Network +, Security+, MCSE, etc.

  • Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenance

  • Experience with data, wireless and voice networks

  • Experience supporting mobile phones and other mobile devices and related applications

  • Excellent client relations, verbal, written and interpersonal skills

  • Skilled in Microsoft:

  • Ability to identify priorities, and manage multiples tasks at one time

  • Experience with supporting VOIP phones

  • Skilled in supporting citrix receiver/workspace issues

  • Proficient with team viewer, Managed Engine Desktop Central and ServiceDesk.

  • Experience with troubleshooting windows printing issues.

  • Ability to work from home, when needed, via employee provided home internet.

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.

Other details

  • Pay Type Salary
  • Jacksonville, FL, USA