Service Assurance - MXMY - Customer Service
Monterrey, N.L., México
Sol. nº 1230
jueves, 22 de abril de 2021
Griffith Foods es un fabricante global de productos alimenticios. Proporcionamos una amplia gama de componentes de sabor y textura para clientes de la industria alimentaria de todo el mundo. Nuestros productos incluyen mezclas de condimentos, mezclas secas, sistemas de recubrimiento, mezclas de masas, migas, sabores, salsas y bases alimentarias que se utilizan en una amplia variedad de aplicaciones, desde aperitivos, carne y pollo procesados hasta platos preparados. Entre nuestros clientes se encuentran procesadores de alimentos, operadores de restaurantes y minoristas de comestibles. Aunque nuestro nombre puede no ser familiar para los consumidores, nuestros productos son componentes clave de los alimentos ofrecidos por muchas de las empresas más reconocidas del mundo.
Position: Service Assurance Manager
Summary: This position is directly and ultimately responsible for our customers' satisfaction with the supplied product and the service provided, and must assure a sustainable service level for the company (98% OFR, 95% OTIF).
Summary: This position is directly and ultimately responsible for our customers' satisfaction with the supplied product and the service provided, and must assure a sustainable service level for the company (98% OFR, 95% OTIF).
Major duties & Responsibilities:
▪ Monitors and participates in demand management (sales orders and forecast)
▪ Leads, supports and promotes root cause analysis throughout the organization
▪ Pursues and executes, along with other areas, action plans oriented to improve service levels
▪ Defines, implements and updates supply agreements with customers
▪ Determines manufacturing priorities, along with the planning department
▪ Consolidates and communicates service level results to the rest of the organization
▪ Determines work procedures, prepares work schedules and expedites workflow
▪ Promotes continuous training on work procedures and policies, maintaining standardization to improve efficiency of subordinates
▪ Defines objectives for the department and monitors adherence and performance.
▪ Issues written and oral instructions
▪ Leads weekly meetings of sales and operations planning (S&OP).
▪ Executes system optimizations oriented to improve performance of the service assurance department
▪ Assures, along with other departments (production, procurement, logistics, warehousing, quality, sales) meeting required delivery dates in order to provide the best possible service level
▪ Negotiates lead times for sales orders, with customers or internally
▪ Negotiates, monitors and communicates order status to internal and external customers
▪ Leads and promotes meetings with other areas in order to solve problems ▪ Supports and facilitates decision-making process within the service assurance
department
▪ Administrates and balances workload within the service assurance department
▪ Fosters a harmonious and cooperative work environment
▪ Builds and cultivates relationships with customersKnowledge and Experience:
▪ Bachelor’s degree in administrative/ economic areas (4-5 years)
▪ At least 3 years of experience in customer service management
▪ Fluent in English Griffith Foods es un socio de desarrollo de productos que combina creatividad y cuidado para nutrir al mundo, con profesionales que apoyan a nuestros clientes para satisfacer las necesidades y requisitos del consumidor, a la vez que respetan y preservan el planeta.
Otros detalles
- Grupo de puestos Customer Service
- Función del puesto Commercial
- Tipo de pago Salario
- Nivel de formación requerido Título de licenciatura
Este puesto no está activo.
- Monterrey, N.L., México